​​Returns​

• We want you to love your purchase. That’s why we offer a 30-day risk-free return policy.
• We want you to love your purchase. If for any reason you are not completely satisfied, you may return your item within 14 days of delivery for a refund or exchange.
• Items must be unused and in their original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Refunds will be issued to the original form of payment within 5 business days.
• Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.
• To start a return, please contact our customer support team at contact@crystlet.com. We’ll provide you with instructions and a return shipping address.
• Late or missing refunds (if applicable) 
  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@crystlet.com. 

Exchanges

• We’re happy to offer exchanges within 30 days of delivery. If you’d like to swap your item for a different size, style, or product, please ensure the item is unused, unworn, and returned in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Customers are responsible for return shipping on exchange items, unless the item arrived damaged or defective.
• Once we receive your return, we’ll process the exchange and ship your replacement item promptly.
• To request an exchange, please contact our support team at contact@crystlet.com.

Sale items

• Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded. 

Contact us 

• For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@crystlet.com.